Shannon Le · Customer

“Stover’s was absolutely amazing, from start to finish! We had a homeowner’s “OOPS!” with an improperly installed dishwasher. For 7-10 days we had no idea that our dishwasher was leaking and soaking our subfloor. We finally figured it out after our carpet in the living room (an entire wall over from the kitchen) was soaking wet. We called a plumber to fix our dishwasher and from there, contacted Stover’s to assess the damage and salvage what they could.

The process was pretty extensive, but was always thoroughly explained to us. We ended up having several heavy duty fans set up in our living room and kitchen for many days – probably 8 days. The guys came very single day to check on the progress of the water removal. Tyler & Nick were the guys we were seeing during the water removal. They always called prior to coming, and always confirmed a time for their next visit. They were never late and were always very courteous!

Once water removal was finished, we ended up having a double “demo days” where the tile in the kitchen and the carpet on our main floor had to be completely removed. Preston appeared for this portion, along with some other guys. From there, I have nothing but amazing things to say about Preston and Stover’s. He answered every question I had, urged the importance of the job getting finished as a quickly as possible (we have a toddler and I am 8 months pregnant), and fought battles for us with the subcontractors who were hired out to install our new flooring. He went above and beyond to ensure everything was right. If I ever have to use a restoration service again (fingers crossed that it isn’t anytime soon), I will DEFINITELY be contacting Stover’s.”

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